This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience
Frankly provide excellent service and I very much appreciated his time and quick turnaround to questions I posed to him. I cannot say the same for the support team who was supposed to respond to questions I asked that were out of Frankys purview. No one responded to me. When I informed Frankly of what had happened he was able to get me a response to my questions while I was on the phone. Franky did a phenomenal job standing in the gap and performing excellently as a Turnaround Agent!
Pennymac was my original lender and beat all competitors’ rates, plus provided me with an easy and very streamlined application and closing process. My rate was significantly reduced with almost no legwork on my part! An exceptional experience, thanks to Pennymac!
Thank you so much for all the help
there were 3 loan officers had to work with, so it took about a month and half for it to close my loan. I've never had this experience before. the documents had to submit and than resubmit. This was frustrating.
I really enjoyed working with Daily Webb. The rest of the process was bumpy, to say the least. Documents were requested from me not only twice, but sometimes up to 5 times after I had already submitted them. Then, time sensitive documents became outdated and had to be requested again. The communication from Ammie often did not match what Daily and I had agreed upon. It often felt like a situation where the right hand didn't know what the left hand was doing.
I’ve communicated it multiple times by email. It almost couldn’t have been worse. At least Emeldo came in at the end and got things finished up, but the process as a whole was the worst I’ve experienced in five decades working in real estate.
Amazing and fast customer service! Made closing such a breeze.
Good service -- but I do not post reviews on social media due to privacy concerns.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,815 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.