PENNYMAC

Amanda W. 

on Birdeye

5 years ago

Christine was awesome. It took my payment down $20 a month. 

Tim P. 

on Birdeye

5 years ago

This is limited to 500 words. Can’t fit all the crap that happened in 500 words. Just typed out an entire paragraph for nothing. Although, that pretty much sums up how this entire loan process has gone. I’m done with PennyMac. 

Kayley L. 

on Birdeye

5 years ago

Communication through the portal is not very clear. I’d have to check daily to see if anything was needed. I didn’t get email or phone call about uploading something unless I had not gone in to check. Had to upload documents multiple times. My agent asked me to send sensitive documents to her by gmail account. Communicating through the phone was annoying because there was a huge delay once something was said. My loan kept changing even up to the day I signed documents. 

Alfredo R. 

on Birdeye

5 years ago

PennyMac made it easy to refinance and the entire team that was involved in my refinance provided excellent service. 

GREGORY M. 

on Birdeye

5 years ago

The process was easy from when I called asking about refinancing to the closing. Penny Mac has a great team of professionals that made the process painless, especially during these times. 

Julie A. 

on Birdeye

5 years ago

This refi was so fast! We’ve been pleasantly surprised with how easy working with Penny Mac has been. Please don’t ever sell our loan. We’d like to continue with PennyMac for the life of our loan. 

Shalonda D. 

on Birdeye

5 years ago

I closed faster than estimated. My loan officer was available by phone or email when needed. I enjoyed having the tool online to follow along with the step my loan was on. 

Frank Furr J. 

on Birdeye

5 years ago

The process was quick and simple. Jericha Kane PennyMac Loan Services, LLC NMLS# 35953 explained everything in detail. 

BRITTNE G. 

on Birdeye

5 years ago

My refinancing experience was a very pleasant, professional experience Thank you