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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
it was a smooth process
To be clear: Kami is a star. She ALWAYS called me back. She was ALWAYS clear in her communication. Kami is #1 in my book. However, the process -- which was supposed to be fast-tracked -- was endlessly delayed. The only reason that I stayed with PennyMac was because I was assured that it would be a simplified, fast process -- because I have been a customer for years. Unfortunately, the process has been chronically delayed. Not sure that I will seek my next mortgage with you as a result.
Overall I was happy with the service as the end result was what my wife and I were hoping for which was to lower our monthly payment. During the process I felt Molly wasn’t being given very clear answers from the underwriting team as she was unable to give me a true time frame. I was told at the start of the process should only take around 30 days and it ended up being a little over 2 months. The updates were vague and not helpful but Molly would call me back if I left a voicemail and explain.
Smooth and easy process!
Awesome!
There was barely any communication throughout the process. I had to call, email, chase several times then received a different answer from each person I got on the phone. Everyone was nice, the loan rep was very nice. I had noidea when docs were drawn. A notary called me which was great. No one told me my loan funded, no one. I had to call escrow and they were never told from pennymac and it funded 3 days prior, wow! I know everyone busy, but so no excuse.
Great communication from the first interest in refinancing to the of documents. All questions and concerns where answered.
Ask the people that did my refinance...It should be well documented
Macy was great as well in the beginning. Monique took over and helped tremendously. I was not stressed out throughout the process. Monique is a very good communicator, and very professional. She was there throughout whenever I needed. Monique thank you very much, all the best!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.