PENNYMAC

Bobby M. 

on Birdeye

5 years ago

Awesome people 

CASSANDRA S. 

on Birdeye

5 years ago

Very smooth process 

Jason L. 

on Birdeye

5 years ago

I always got voicemail when I called, there were several occasions where I had to call back after leaving voicemails or emails, 3-7 days after leaving voicemails or sending emails, I was asked to send over home insurance declaration 3 times, my closing was rescheduled due to an issue out of my control, I was very unsatisfied with the overall experience. Lack of communication and the ability to contact someone directly was my biggest issue 

D'ARBLAY W. 

on Birdeye

5 years ago

Communication from loan officer I had to call them every week. I feel like they were holding on my application for a while then had the nerve to tell me I had to September mortgage cause it wasn't going to close til 8th. When I raised hell about that and brought up the fact I was a Black woman that I feel you were taking their time but all of a sudden it close on the 27th of August. 

William B. 

on Birdeye

5 years ago

PennyMac was easy to work with you and the loan closed quickly. 

JENNIFER Amonoo H. 

on Birdeye

5 years ago

Raven was prompt n answered all my questions but there was a guy who was covering for Raven one of the days who was rude n undermined my intelligence, maybe he hearing my accent took me for an illiterate. His customer service was below poor n for him I wld hv taken my mortgage elsewhere, but as I said I was working with Raven n she was excellent so I held on for her to come back n continue with her. I wld recommend Raven KIdd anytime. Thanks to her. Jennifer Amonoo-Harrison 

William Rubasch J. 

on Birdeye

5 years ago

Easy process, took longer than expected. 

JOHNATHAN H. 

on Birdeye

5 years ago

Its was a great and smooth experience from the beginning, due to me not u understanding they took the time to explain te details with me.. 

MICHAEL R. 

on Birdeye

5 years ago

Good customer service