PENNYMAC

Susan S. 

on Birdeye

5 years ago

It felt like I had a personal representative and I was the top client. Fantastic job! We closed 3 weeks earlier than I expected 

Kevin F. 

on Birdeye

5 years ago

I appreciated having a direct line to Regina. I called her a few times with questions, and she was always helpful. 

THOMAS K. 

on Birdeye

5 years ago

Penny Mac and their team made it very easy to do my refinancing what a great experience! 

Angel M. 

on Birdeye

5 years ago

Ms. Laura Aslin made the experience quite painless and seamless, She communicated with me on a regular basis and provided timely updates on my application, Well done laura!.. 

LINDA C. 

on Birdeye

5 years ago

I felt I was always being put on hold it should never of taken this long Jason was on it he did a good job On returning calls. For waiting so long I should’ve got the 3.25 interest at the beginning that’s the impression that I got so I lost out on three months of the extra benefit. I did put some things on hold halfway through thinking that we were closing I did get some credit thank you Pennymac I’m still sad that I lost out on those couple months of the extra low Interest 

Katelyn R. 

on Birdeye

5 years ago

Very easy process and closed quickly. 

MARIAH C. 

on Birdeye

5 years ago

Great communication over all and a very smooth process 

WOLFGANG B. 

on Birdeye

5 years ago

Prompt, professional service; everybody involved seemed eager to please. 

ANGELA S. 

on Birdeye

5 years ago

The first loan agent called me back within 5 minutes of me leaving a message, he was AWESOME! He spent close to 4 hours on the phone with me thru the whole process. He made sure that he left no stone unturned and he was incredibly well versed in what everything meant and how it was to be properly placed in the application . The next agent, Nathan, was prompt with all communications and even called me back when I had questions about the loan. Wonderful customer service all around!