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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan officers were professional, efficient and communicated clearly. Process was smooth with no surprises and no delays.
I was quoted 683 for closing cost. When the notary showed up at the house it was 864. After further review it looks like Briana just looked at the document and quoted me the wrong numbers.
After applying, I didn't hear back from anyone and I had to call to get the process started. My loan officer, Michael, was excellent. Very informative and professional. My first processor, Caprecia, was terrible. She repeatedly asked for the same documents over and over again. She did not explain the process clearly at all, and seemed annoyed by questions. My second processor, Patrick, was excellent. Fixed the previous errors, and answered questions thoroughly. I am grateful he closed my loan.
Overall the process was really easy, you talk to a loan officer and get some initial quotations. Then you are assigned a loan processor that you communicate throughout the process. Due to the large volume of loan they are processing, sometimes you may have to call them and get a call back to talk to the processor. Other than that and one computer error that delayed the closing by about a week, we were happy with the results and would recommend PennyMac to people.
I have been with PennyMac for 5 years and decided to refinance my loan with them as well, after checking out another company. PennyMac made my process very easy. If I had any questions they were answered and when I called (even when I hung up before someone could answer) I received a call back. My closing process was quick and easy as well.
While Zachary was kind and updated us throughout, this process was not smooth. Documents on two separate occasions were requested twice. Our disclosures had incorrect figures. We anticipated simplicity as PennyMac had all of the original loan documentation. Our rate was not at all competitive and the timeframe for was significantly longer than expected. We were originally told that we would not need an appraisal, however ended up needing one.
Our second loan officer who I believe was Zachary, was great, not sure the reason we got transferred to another agent, but Zachary was very easy to talk to and was very polite and patient with any questions.
Great experience overall - responsive and quick to answer questions.
Very good.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.