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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good job!
A little more care for the customer’s time zone. Basic fact-finding regarding the sale of a previously owned property. The biggest issue, though, was with closing. I don’t think this was so much on the part of PennyMac, but the title company showed virtually no care for closing our loan. Rescheduled multiple times. Unprofessional attitude from title representative.
After applying, I didn't hear back from anyone and I had to call to get the process started. My loan officer, Michael, was excellent. Very informative and professional. My first processor, Caprecia, was terrible. She repeatedly asked for the same documents over and over again. She did not explain the process clearly at all, and seemed annoyed by questions. My second processor, Patrick, was excellent. Fixed the previous errors, and answered questions thoroughly. I am grateful he closed my loan.
Great communication. Efficient process. From application to closing things went smoothly.
Hello, I was impressed with the patients demonstrated during the sessions with the PennyMack entire team. As I was not very computer savvy. Thanks for making the experience a pleasant one. You people are great and very professional. I would recommend PennyMack to any one! Thomas D.
I have been with PennyMac for 5 years and decided to refinance my loan with them as well, after checking out another company. PennyMac made my process very easy. If I had any questions they were answered and when I called (even when I hung up before someone could answer) I received a call back. My closing process was quick and easy as well.
While Zachary was kind and updated us throughout, this process was not smooth. Documents on two separate occasions were requested twice. Our disclosures had incorrect figures. We anticipated simplicity as PennyMac had all of the original loan documentation. Our rate was not at all competitive and the timeframe for was significantly longer than expected. We were originally told that we would not need an appraisal, however ended up needing one.
Our second loan officer who I believe was Zachary, was great, not sure the reason we got transferred to another agent, but Zachary was very easy to talk to and was very polite and patient with any questions.
Great experience overall - responsive and quick to answer questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.