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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My closing process began on June 6th and I didn’t close until August 26th. However, Kami was helpful towards the end when she took over my loan. Also, my closing amounts varied until my closing dates. I ended up wiring the money early to title agency and still haven’t received the difference.
This loan took over 2 months to close after initially starting the refinance process. Closing was extremely frustrating as I talked to multiple people with penny Mac and no one could give me the same answer twice. Closing were scheduled at my house and no one showed up or called. My title company had to fight tooth and nail just to get a response for my loan. Waste of time refinancing with this company.
My experience with Pennymac loan services was very positive, everything was clear no hidden costs no hassle. I would definitely recommend.
Gear experience
Easy process
Requirements and processes need to be clarified to avoid miscommunication within the PennyMac team. As a customer, it was disheartening to cancel a closing date that we had scheduled around. Other than that, our representative (Mr. George Reid) was very helpful and very professional.
George was great and available when i needed.
The loan agent struggled to communicate effectively with us. When we called we often got a voicemail and would not receive a phone call back for several hours if at all. Most communication on her end was done after business hours. Several emails were sent near the 8pm hour. We asked questions several times that were left unanswered. We specifically asked for accurate closing documents and only received them at the time we went to sign the papers.
Very good to work with, down to earth people that understand and have the answers to your questions and put your mind at ease. Dominic and Sandra handled our loan and made it a good experience and for that we owe them a thank you! Betsy and Carl Nilges
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,179 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.