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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience
Great experience as always..
When you have questions and concerns prior to closing and you call the number and name of the person you were given twice and no one calls you back, when you email these same questions twice because no one called calls you back and no one answers your emails, this tells me no one gives a crap about the customer! Closing customer service sux, application process was superb, thanks for the great service Doug, everyone else thanks for nothing!
Everything went well
Josh and Tameka were very concise and professional during the entire process.
Anytime I called I felt like the primary goal was to get me off the phone, not answer my questions. Multiple calls to my loan officer were never returned. There is a lack of desire to communicate with your customers. I understand everyone is busy, but ignoring customers is never okay.
My loan went well I was pleased with how all my questions answered. And how well the loan went would give it Five Stars. Thank you
Easier if I had direct line to agent
Kristen and the whole loan team were wonderful. Everything was prompt and thorough. I highly enjoyed working with them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,373 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.