PENNYMAC

ROBERTA B. 

on Birdeye

5 years ago

Macy was awesome in all her help during our refinancing of our mortgage. She answered all of our questions and went the extra mile to make sure everything went good. I highly recommend PennyMac for loan needs and a lot of this is because of how Macy Brown made this such a positive experience in every way. 

Grace V. 

on Birdeye

5 years ago

I did a streamline refinance of my loan. I got a great rate and I closed im time. They beat a previous loan offer. Everything went really smooth. 

SHARON G. 

on Birdeye

5 years ago

it was a smooth process 

SHAMAILA A. 

on Birdeye

5 years ago

Quick, painless, and professional... couldn't ask for more :) 

KYLE Z. 

on Birdeye

5 years ago

To be clear: Kami is a star. She ALWAYS called me back. She was ALWAYS clear in her communication. Kami is #1 in my book. However, the process -- which was supposed to be fast-tracked -- was endlessly delayed. The only reason that I stayed with PennyMac was because I was assured that it would be a simplified, fast process -- because I have been a customer for years. Unfortunately, the process has been chronically delayed. Not sure that I will seek my next mortgage with you as a result. 

MICHAEL V. 

on Birdeye

5 years ago

I am a Pennymac customer who was refinancing a loan at a lower rate. The loan approval process was straight forward and requests for duplicate documents happened only a couple times. However, when we were handed over to the loan processor, Michael Felton, he proved to be completely incompetent. We were supposed to sign 7/16 and the actual date we finally got the loan signed was 8/22 and only after I called the escrow company directly to schedule. Michael was useless. 

Gerren M. 

on Birdeye

5 years ago

Overall I was happy with the service as the end result was what my wife and I were hoping for which was to lower our monthly payment. During the process I felt Molly wasn’t being given very clear answers from the underwriting team as she was unable to give me a true time frame. I was told at the start of the process should only take around 30 days and it ended up being a little over 2 months. The updates were vague and not helpful but Molly would call me back if I left a voicemail and explain. 

SCOTT P. 

on Birdeye

5 years ago

Ask the people that did my refinance...It should be well documented 

SELALI M. 

on Birdeye

5 years ago

Macy was great as well in the beginning. Monique took over and helped tremendously. I was not stressed out throughout the process. Monique is a very good communicator, and very professional. She was there throughout whenever I needed. Monique thank you very much, all the best!