PENNYMAC

MICHELLE M. 

on Birdeye

5 years ago

Lori and Quintrell were beyond helpful in making this process easy. They were helpful in answering questions and responded quickly to make sure I had the answers I needed to move forward. Thank you for your patience throughout the process. 

WILLIAM B. 

on Birdeye

5 years ago

The process was easy and fast. The entire team was totally professional and quick with responding! 

Dyan R. 

on Birdeye

5 years ago

Fast, accurate and polite service from all communication with Penny Mac people. A++ 

Dawn I. 

on Birdeye

5 years ago

From the time I called Penny Mac and initiated a refinance loan I was treated with courtesy and respect. Not only with my time but with all of my questions I have asked( there were a lot of questions) . I always felt that the Penny Mac team were behind me 100%. 

ROBERT K. 

on Birdeye

5 years ago

From the outset, the service that was received was exemplary. All of my questions about the process as well as any concerns were addressed quickly and more importantly accurately. This is how customer service is done! Thank you for a painless experience 

David G. 

on Birdeye

5 years ago

We've processed two loans with PM this year – I have been duly impressed with the quality of people and their competence all throughout both processes. Both times the initial person who helped qualify us was brilliant, engaging, and helpful, then, the person who guided us through the process was courteous, helpful, and prompt. When my initial mortgage was bought by PM back in 2015, I thought, who are these guys? Every aspect of my experience with PennyMac since then has been excellent. 

Merrill K. 

on Birdeye

5 years ago

Great experience overall. 

Dale J. 

on Birdeye

5 years ago

Pennymac representative provided quality customer service. My experience during the refinancing process was very satisfying. 

Nicolette D. 

on Birdeye

5 years ago

PennyMac refinance process was easy and the loan team was very efficient!