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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
For some reason no one understood that when a woman gets married she changes her last name and that in my unique situation I also changed my middle name. I was told that I was wrong about MY own name. We had a closing that was canceled and no one told us, we had a closing where my name was right on some docs and not on others and this last one had my former name different on documents. One with middle initial A and some with G. We also suddenly needed a witness at our final closing.
Great service for refinancing.
Great team
My experience with PennyMac was great. Everything was explained thoroughly and the timeline for closing was faster than I originally expected.
She was professional, provided accurate information and exceptional customer service throughout the loan final process. She also had a wonder personality and was excellent to work with from the beginning to the end.
Kelvey was very friendly and personable over the phone. Kelvey explained everything and made me feel comfortable with my home refinance.
More communication from Aida. She gave me incorrect information, lost documents that I had sent, requested the same documents more than once, would only communicate with me once per week (if that), and was not clear in her answers to my questions. Our loan officer, Carol Dion, was amazing and very helpful, however. I also wish that we had received notice that our original loan officer, Jeremy Brunson, was no longer there because suddenly we had no communication from anyone for weeks.
Loan process was completed in less than a month
Ashley was great to work with!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.