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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our loan officer, Anna Eng, was terrible to work with. We needed someone who would contact us or call us back when we left messages or emails and she did not do that. She even claimed our emails were going to junk. Her manager Stephen Cadigan was equally as bad (we still have never received one communication reply back after several we sent him). We did not close on time pushing back several things we had planned causing a lot of rescheduling and issues on our that were still dealing with.
Quick and easy
This loan took a litttle longer to get to closure than previously. I believe it was because of the number of loans that PennyMac was handling. Without Nicholas Batten ,who always answered the phone and diligently worked hard to come up with the answers to my inquiries, I would have not had the good experience I had. He respected me and was kind as we went through this process together. He is a great employee of your company! Mr. Winston Cutter was also a great asset.
Great experience
Great experience as always..
Everything was quick, professional, helpful and to the point.
All parties involved were very helpful. Only issue was how long it took to close as interest accrued each day. I felt the process could have been faster. Jesse was very helpful and great to work with. He always reached back out and Mona was very helpful as well. I would recommend to others.
Everything went smoothly, closing was very professional.
This is my second mortgage with PennyMac. This experience was more stressful than the previous one. I had multiple requests for the same documents, I missed my initial closing date if 8/24/20 by a week, my closing package wasn’t available the morning of my closing, and I was delayed in receiving the keys to my home because the wire wasn’t received. I don’t understand where the break down occurred but my loan processor tried fo facilitate the situation the best she could.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,674 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.