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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt like it was difficult to get in touch with them. They never answered an email I sent and I have a toddler at home so email is easier. I had to call repeatedly and finally I would get an answer. We were told to have another person at closing and then the person who came for the signing told us that wasn't necessary. I am happy the process is completed and glad that everything got situated.
Communication, wasn’t getting updates every week.
Great rate and great refi experience....about 30 days from application to funding. Probably helped to remain with same lender for this process.
Quick and easy
We had nothing but problems with Miss Hernandez and she lied to my wife about me (check the phone recordings). She needs to find another career. If it had not been 2 months since we had started the process we would have canceled and went somewhere else.
Seamless no hassle got the job done in a short period of time with a great rate.
Rosario was very personal and helpful. She wasn’t merely doing a job, she was assisting a family in a life transition. My father was battling COVID-19 and although he passed away only 4 days after our closing, she always asked about him. We knew she cared for us and shared our excitement about our our new home.
I regularly had to track down Ammie for answers to my questions. When I did get answers, the follow up was often very different than Ammie had communicated. Paperwork was submitted and regularly requested a second or third time. Whenever I did get Ammie on the phone, she was short and borderline rude. My initial experience speaking with Affan was wonderful and incredibly helpful. I only wish that level of customer service was carried through once my refinance was moved under Ammie’s management.
Just call me if you want details. 4074169296.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.