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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hilda was great!
Phone calls were not returned in a timely manner, sometimes waited over a week. Others designated to cover in our Loan Officers abscence could not answers questions. Lack of follow-up. E-mails not answered.
When you have questions and concerns prior to closing and you call the number and name of the person you were given twice and no one calls you back, when you email these same questions twice because no one called calls you back and no one answers your emails, this tells me no one gives a crap about the customer! Closing customer service sux, application process was superb, thanks for the great service Doug, everyone else thanks for nothing!
Everything went well
Josh and Tameka were very concise and professional during the entire process.
Anytime I called I felt like the primary goal was to get me off the phone, not answer my questions. Multiple calls to my loan officer were never returned. There is a lack of desire to communicate with your customers. I understand everyone is busy, but ignoring customers is never okay.
My loan went well I was pleased with how all my questions answered. And how well the loan went would give it Five Stars. Thank you
Easier if I had direct line to agent
Kristen and the whole loan team were wonderful. Everything was prompt and thorough. I highly enjoyed working with them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,674 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.