PENNYMAC

GILBERTO S. 

on Birdeye

5 years ago

Jennifer was very nice and knowledgeable but the process took about 3 months. I was asked for the same documents numerous times and my follow up emails and phone calls to confirm the documents had been received would go unanswered for days so that made it a little stressful. We have been with PennyMac for 5 years and wanted to continue with PennyMac so we are very happy with the outcome. 

NEMFEL C. 

on Birdeye

5 years ago

Communication was delayed with no direct email contact given and seemed to filter through an automated mailbox. My last communication with Jennifer was not responded to - maybe because after our loan closed communication is no longer required? I was following up on a possible refund of prorated mortgage payment that she had mentioned. Also, there was confusion with duplicate requests for docs and the online portal was not intuitive with duplicate docs displaying and status not updating. 

Kevin M. 

on Birdeye

5 years ago

H 

Dustin K. 

on Birdeye

5 years ago

The whole process with Pennymac was great. Jamie was awesome to work with and very helpful. We had a surprise pop up on our credit score but Jamie helped walk us through the steps to get this corrected. Great experience overall. 

Mark L. 

on Birdeye

5 years ago

We had a GREAT experience. 

Theron K. 

on Birdeye

5 years ago

It was fast and easy with very little wait time. All paperwork was electronic until the close and then it’s was done in my home in about 20 minutes. 

Steven P. 

on Birdeye

5 years ago

My packet was dropped twice. l also has an issue with a 3rd party that Pennymac couldn’t bypass even with proof of payment, which drawn out the approval process. 

JOELLE B. 

on Birdeye

5 years ago

it was a great experience. The team explained the processes to me in a simple way so i could understand. 

HALSTED K. 

on Birdeye

5 years ago

Easy and convenient process!