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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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David W.'s profile image
David W. 
4 years ago

Thank you so much Norma for the continued support during the process. 

Percy C.'s profile image
Percy C. 
4 years ago

Great experience! 

Sean A.'s profile image
Sean A. 
4 years ago

We always receive great customer service with Pennymac. Denny was friendly, helpful and easy to work with! 

Jonney G.'s profile image
Jonney G. 
4 years ago

I applied online for refinancing and communication through the loan process was most appreciated. 

Crystal U.'s profile image
Crystal U. 
4 years ago

There was little to no communication. I sent emails that went unanswered. Then I received an urgent email indicating no one could get in contact with me and I was at risk of not closing. I’ve been available but didn’t hear from anyone. My only contact with My’Esha was a call to schedule my closing date. If I had to do it over again, I would choose a different company. This was a terrible customer experience. 

Edward C.'s profile image
Edward C. 
4 years ago

Joe was very knowledgeable on this particular loan whereas other agents we’ve talked to in the past have been uninformed. He was super helpful and this was our third refi with pm and by far our best experience!👍🏻😎 

BRIAN W.'s profile image
BRIAN W. 
4 years ago

Everything was quick an concise with knowledgeable and professional people. 

Roland Coon J.'s profile image
Roland Coon J. 
4 years ago

do to 19 not all that good with informationon had to play phone tag a lot sone times 1 or2 days 

MICHAEL W.'s profile image
MICHAEL W. 
4 years ago

Excellent seamless experience. Keep us informed at e every step . Return phone call and answer questions promptly 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.