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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan processor Kyle always stayed in touch with me. Every time I needed him he was always there to answer any questions I had. Kyle provided excellent customer service and I enjoyed working with him through my refinance process.
Prompt communication and appreciated the roadmap to guide us through the process!
Every person I spoke with was knowledgeable and very helpful. I got the feeling they really did care about doing all they could to help me get the results I was looking for. Thanks again it was a pleasure working with y’all.
I was amazed at the ease of home refinancing through PennyMac. The speed of the refinancing process (as well as the interest rate) both exceeded my expectations. The personnel that I dealt with were all extremely knowledgeable, professional and friendly. My contact at PennyMac was Danyell Gilbert and she did an excellent job of keeping me informed as to status and my next "action item". There were no surprises and everything went exactly as I was told that it would.
From my initially contacting a PennyMac loan officer to my experience with a processor and notary for closing, the entire refinancing experience was professional, courteous, and expeditious.
Having a "team" work on my loan sounds great, but in reality, it just means that I never talked to the same person more than once or twice. It felt more like I was being passed along to the next person. Put the loan funded so I guess there's that.
Information and updates on the process were communicated clearly and timely.
Emails weren't answered very quickly, and I had left voicemails as well. Some of the document requests were a bit confusing, as well as where to upload them in the portal. Very kind people that were knowledgeable, but the process itself was a tiny bit rough.
The process was quick and all the information was clearly explained.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,689 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.