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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quicker, smoother and easier than I imagined. Thanks!
Beautiful service , humanistic and pleasant!
Paulette Wiley was very professional and easy to work with. Every conversation was was a pleasant experience. She is certainly an asset to your organization.
We were very happy with the entire team and how all things were handled. Big Thank You to Nancy Olivas for all her help!
Overall, I had a very good experience. Faiza was EXTREMELY polite and helpful. There was some minor closing document inaccuracies (wrong address). The time difference between myself and Faiza was a little difficult with communicating a couple times, but still manageable (I work for a company that has sites across multiple time zones, including other countries, so I understand it’s part of the business). Ideally it would’ve been nice to have someone in the same time zone.
Ammie was very helpful and always kept me updated.
Very smooth and easy experience. I will recommend PennyMac.
Communication was difficult for a few reasons. There were multiple people that reached out regarding my refi. Documents were inaccurate on a few occasions (maiden name, including husband erroneously, misspelling my name). When I tried to have this corrected, I did not receive a response. It took my notary to make an urgent request to correct my documents. Closing dates weren't communicated timely. I needlessly paid my mortgage on both homes and am now waiting for refunds. Poorly managed.
Always kept me updated on the process and kept me informed weekly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.