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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
it was easy
It was great working with the loan team. Each step was easy and explained completely. When I had a question the team responded quickly with clear answers. Would recommend them to everyone.
Great
We love you PennyMac you are the best!!!! Never want another lender. You are my favorite.
Everyone i spoke with had the answer to any questions i had. The process was smooth and simple. The only issues we had were with communication, and i would blame that on people working remotely due to COVID.
Only complaint is the cash back on the loan estimate wasn't what was expressed. I attribute that to a 2 month lag in the first payment on the refinance based on the closing date being at the end of the month. Would've been nice to been made aware of that. 2k cash back was expressed. 800 is what was on the closing documents. Disappointing but I'm sure there's a reason.
First of all communication from the start, a reply to calls or email, which i never received either in any kind. Customer service "reps" and "managers" that actually cared about their customers, and getting documentation right the first time, not closing two months later. Try to breed a crocodile in the wild would of been easier than the mess we went through to do a simple refinance! I am utterly disappointed with PennyMac and your so called "team" of professionals, that were down right crap!
I was told by Kyle in a recorded conversation that if I closed before the 26th of August I wouldn't need to pay my August mortgage payment.. I called Pennymac 3 days later because I kept receiving calls and I found out that August payment was due and outstanding. I emailed Kyle twice concerning this matter and I left voice messages I'm yet to receive a response from Kyle. The money I used for the refinance closing was the money to pay my August payment and my account was reported late.
Jason was very patient, courteous, and followed through any time I had a concern or question
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,689 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.