PENNYMAC

AMY P. 

on Birdeye

5 years ago

Timely, helpful, and pleased with the end result. 

Robert O'shaughnessy J. 

on Birdeye

5 years ago

Everything! Jerrica was outstanding! 

Valerie O. 

on Birdeye

5 years ago

Barbara (Loan Processor) was wonderful !! The Loan Officer, Conrad and Erik, should have communicated and responded to calls. I had to select the technology option to speak with a live person in order to leave a msg with the Loan Officer or ask them to transfer my call to directly to the Loan officers extension. 

RICHARD B. 

on Birdeye

5 years ago

One of the most important parts of a business deal is the communication part...Mr. Deion Smith returned every telephone call I made within a very short period of time. His ability to explain all the details of this business transaction and put them in my language is a plus. I was very pleased with his professionalism. 

KATRINA B. 

on Birdeye

5 years ago

I received great communication through the entire process, my questions were answered clearly and quickly! I had absolutely no issues and am very pleased with the service and my new financial rate! I appreciate and thank those that guided me through the entire journey of refinancing. 

JOHN GLAVAS J. 

on Birdeye

5 years ago

We had a great experience 

Larry W. 

on Birdeye

5 years ago

4 star 

Gary M. 

on Birdeye

5 years ago

The communication process was excellent. I worked with several representatives, all were good, especially Carlton Blood. He was excellent at keeping me informed and helped with the needed additional information. Professional and great customer service. 

WADE H. 

on Birdeye

5 years ago

I was so pleased with the process I suggested a friend contact PennyMac. They did and are refinancing their loan.