PENNYMAC

YASHPAUL M. 

on Birdeye

5 years ago

Customer service...They kept me updated every step of the way. 

Ron O. 

on Birdeye

5 years ago

Everything was great 

DOUGLAS P. 

on Birdeye

5 years ago

My wife’s name was wrong on closing documents causing her to write her former name as well as current last name. Very disappointing 

GARY G. 

on Birdeye

5 years ago

It was slow due to volume of refinancing but the Mac team made it very simple. 

Ann J. 

on Birdeye

5 years ago

Everything worked well. If there was an app for that it would have been perfect. 

MICHAEL D. 

on Birdeye

5 years ago

Thank you for a great experience 

PETR L. 

on Birdeye

5 years ago

Worst experience I ever have. 10 weeks to close the loan. Asking for same documents least 3 times. Wrong SS# . Cancel closing and no one told me. Second closing documents filled wrong. You guys need to really step up and train people do things right in the first place. Communication take 72 hours on every email . When I call no one ever pick up or call you back. Took least 72 hours get phone call back . I can keep going. I would pay $1000 more easy to go with some else before I do this again. 

Frederick S. 

on Birdeye

5 years ago

Rachel Harris was exceptional taking me through the process and keeping me informed. Her friendly and professional knowledge made me feel comfortable and trustworthy in her. Triple kudos to her and all the staff!!!! Sincerely Frederick Scott 

David T. 

on Birdeye

5 years ago

The point of contact assigned was not knowledgeable of basic information about closing documents. Questions had to be referred to loan officer delaying answers. All phone calls to PennyMac were automatically routed to Jasmine who was unable to answer the questions. As a customer I had no option of contacting another advisor or supervisor. When told questions were elevated to supervisor there was no follow up from the supervisor. When asked multiple questions Jasmine became short and rude.