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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The lack of communication and the difficulty in reaching the person you've been assigned to work with was incredibly annoying. The emails went to everyone on the m.a.c. Team, so more often than not, Antonio never saw them. I would try to call him and some of the people answering the phone had no idea who he was. I would get sent to a mailbox and would have no idea if it was even the correct person I was leaving a message for. Not a fan of how you have this part set up!!
Highly rated excellent service provided by Michael Felton. Mike maintained clear communication throughout the process. Jose and Grace were extremely helpful providing their leadership support. As a returning refinance customer, I would strongly recommend Pennymac for all your mortgage needs. Job well done!!
The solar panels are leased. I pay a fee based on energy use and if I dont pay they remove the panels. I sent you 20 pages of the contract, then you wanted to know how much my payment was every month. It is a utility bill, based on energy use.
Lauren stayed in contact with me from start to finish
Kyle was a fantastic representation of your company. He was prompt, knowledgeable and I believe the repeated difficulties we ran into were not caused by him. I appreciate his work and time he used on my account. I will pointedly say that this deal was only saved by his efforts after the closing date and closing amount changed repeatedly. I was more than ready to walk away and his efforts talked me down. In the future more accurate information would be greatly appreciated. - David
Better responses to my questions
PennyMac Loan Services were great to work with, very pleasant and personable employees that were willing to go the extra mile to work with us. They made the process go as smooth as possible.
Everything was handled in a timely manner
It took longer than was presented to me at the beginning. Different people involved who got details wrong such as my closing costs were supposed to be the amount of my old mortgage payment. I kept getting documents saying it would be at least double that. Also request for estimates and invoices from a contractor were requested which had nothing to do with me. I was simply refinancing. Closing was supposed to be early July. Didn’t happen til August 13th.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.