PENNYMAC

Randall S. 

on Birdeye

5 years ago

Great experiance 

Hung L. 

on Birdeye

5 years ago

Very good 

Donald T. 

on Birdeye

5 years ago

Refinancing with the same company would involve less paperwork 

SARAH C. 

on Birdeye

5 years ago

Jericha made our refinance fun! She was engaging, answered all our questions in a timely manner, and has clearly taken on working remotely with a serious and dedicated demeanor. We want her again for the next re-fi! 

RUSSELL W. 

on Birdeye

5 years ago

Marcia was great. Responsive, explained things when I had questions, and stayed in touch weekly. I did have questions about the (way too high) fees to just reduce my interest rate. I have been a customer a long time, and I thought it wood be easier to just reduce the rate for me, instead of treating it as a completely new loan from an completely new person. Marcia was great, she deserves high praise, but the whomever she sent the messages to about my concerns never got back to me. 

RICHARD Cusson J. 

on Birdeye

5 years ago

Everyone at PennyMac was knowledgeable, professional and helpful! Outstanding process! 

JOSHUA H. 

on Birdeye

5 years ago

Better communication. I had to constantly call to get updates even after I was told that someone would call me on a certain day with the update. Also for closing my original appt had to be rescheduled because no one on your team sent the closing documents to the notary. He obviously rescheduled which was a huge inconvenience for me since I had already taken time off work to close and then had to go in again just to request more time off so I could be there a second time to sign closing docs. 

DAVID M. 

on Birdeye

5 years ago

easy refinance. everything went quick, 

Sostenes Salas J. 

on Birdeye

5 years ago

everyone was very helpful, responded to questions in a very short timeframe and kept me posted on progress.