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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Made my refinancing quick and easy. Always called me with updates about my loan process. Pleasant experience with her.
Quick closing, saving hundreds/month with my refi.
Excellent service
Communication with correct answers. Being able to speak to someone when calling with a question. A good example to day 9/1/2020 called PennyMac at approximately 9:00 am and was informed that waiting time was extremely long and would be more convenient if they could call back instead of holding for some one to assist. Well 3.5 hours later and still no call back. Dialed the help number and still the same with the same message no one to speak to. They will call back if you are still on the hook.
The refi process was easy and quick.
The loan officers were very professional. We love the Penny Mac web site and customer support.
Thanks a lot Nathan for your professional work with me. I am happy and I will tell people about you. My experience was great .
It started with Arameh (our first contact and the officer who helped and answered all our questions at the beginning of the process) and continued with Mayesha and the notary public. It was a great experience al throughout the process, we appreciated that everything was smooth, all documentation was asked through the secure portal and our o formation was not at risk (such as if it were asked by email), everyone was knowledgeable about the process and able to answer all our questions.
Communication was great from all concerning my loan. Always answered my questions via email quickly. Only issue that needs improving is the website. The portal locked up and couldn't open most of the time. That's why the communication from individuals was so clear and quick.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,691 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.