PENNYMAC

David S. 

on Birdeye

5 years ago

There were issues with closing 2 properties at the same time. Having 2 different appraisers and 2 different underwriters caused timing and paperwork issues. I'm not sure how often it happens but maybe when a buyer closes multiple properties right next to each other you broker 1 appraiser and 1 underwriter just to streamline the process. There was also some confusion on the closing paperwork. My information was different between the 2 sets of paperwork. It was handled well. 

Laurene J. 

on Birdeye

5 years ago

Very friendly staff that made the process smooth and comfortable. 

William H. 

on Birdeye

5 years ago

Good job! 

GERALD W. 

on Birdeye

5 years ago

Everyone I dealt with throughout the process were extremely helpful and very professional. 

Stephen Da P. 

on Birdeye

5 years ago

Great communication. Efficient process. From application to closing things went smoothly. 

THOMAS D. 

on Birdeye

5 years ago

Hello, I was impressed with the patients demonstrated during the sessions with the PennyMack entire team. As I was not very computer savvy. Thanks for making the experience a pleasant one. You people are great and very professional. I would recommend PennyMack to any one! Thomas D. 

DARRIN D. 

on Birdeye

5 years ago

The only issues I had involved multiple closing disclosures that kept changing even the day of closing and no reason why. Andrea didn’t answer questions well, she is difficult to understand, and needs to be coached about taking ownership of the process as the face of pennymac to the customer. Listen to her calls you will see what I mean. 

Ronnie C. 

on Birdeye

5 years ago

The entire team , from beginning to end was very professional and courteous throughout. Thank you Roshonda and Sev. 

Alton R. 

on Birdeye

5 years ago

The overall process was easier than the original purchase of my home. I expressed my concerns & goals to the loan officers. He gave me viable options, I selected one and the rest was history. My loan processing agent did the rest. Ms. Wiggins was my point of contact and the 'face' of PennyMac. She represented her company well by; always having or finding the answers and returning communications within a few hours. She supported me through the entire process and was top notch. Thank you, Marcia!