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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very thorough, very professional.
Confusing document requests. I was asked for answers to the same question multiple times. Didn't want to have to pay out of pocket at closing but had to anyway.
After submitting all of my documents, the stage to get clear title took much longer than I expected (especially for a refi). I think this was more on the title company than PennyMac, but PennyMac chose the title company. This required me to keep submitting pay stubs (to have the "most recent" documents). Our first closing didn't happen (notary never showed up, and we got no communication until hours later), the next was pretty rude. Faiza was great with updates, but next time I'd pick a title co
The process was very smooth. Documents were easy to read and communication with the lender was good. Overall a great experience
Heather was very friendly and professional from start to finish.
Outstanding!
Erica was good to work with but I was disappointed in the difference between the figures given to me in the original loan estimate and the closing documents. I also asked Erica about my options to get an even lower loan rate but never received a response.
Pretty quick and not to invasive.
1.) The closing took way too long. 2.) PennyMac called me asking if I wanted to refinance, while I was in the middle of refinancing. 3.) The notary called for an appointment when I explicitly explained I was out out town during those dates. 4.) The notary cancelled twice due to a lack of documentation. 5.) Day of closing the notary received the documentation 30 minutes before closing. 6.) The first notary showed up with documentation excluding taxes. 500 character max but I could go on!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,691 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.