PENNYMAC

Craig D. 

on Birdeye

5 years ago

When requesting the loan it was not explained to me that we were paying to buy points and no other options were presented to us. Nicholas would call at odd times to secure the opportunity to leave a message. When we could answer, he reciting the same message and was quick to try to hang up not asking if we we had any questions when we did to which he seemed annoyed. We had to reach out to Billy ourselves for questions. He then stopped calling and would just send emails. Very unprofessional. 

John C. 

on Birdeye

5 years ago

Great team at PennyMac 

Chad M. 

on Birdeye

5 years ago

The consistent and professional communication from the PennyMac team was very appreciated. All members of the team were courteous and very patient with any questions I had while providing clear direct answers. I would definitely recommend PennyMac to my friends and family. 

WILLIE W. 

on Birdeye

5 years ago

The staff were very knowledgeable and were extremely easy to work with. BEST experience I have ever had buying or refinancing a home. 

Marquitha G. 

on Birdeye

5 years ago

Refinance process was simple and to the point. It was awesome that I didn't have to gather all those documents I needed during my initial loan process. Gathering documents can be very tedious at times. 

Hector R. 

on Birdeye

5 years ago

Good experience 

LEIGH M. 

on Birdeye

5 years ago

Every thing was done so perfect. Not alot of phone call. I would refer this lender as much as I can Thank you for making this such a Pleasant transaction. 

VINCENT W. 

on Birdeye

5 years ago

The process was very pleasant very professional and fast loved it. 

James Jefferies J. 

on Birdeye

5 years ago

The process was very efficient.