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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your team was really engaged in the process. We always felt that we were being taken care of and listened to. Issues were clarified quickly when we had questions.
I enjoyed working with Will Taylor and Ronsha (Shay) Lawson. Shay was responsive and courteous whenever we spoke with her. There was an issue with my husband's name being spelled incorrectly on the closing paperwork. Shay was apologetic and made sure to waive an interest charge associated with the issue. Our decision to refinance was a good one and I'm glad we decided to stay with PennyMac.
From the beginning to the end of my refinancing of my home, was an Amazing experience I was thinking not to make the call because I recently lost my husband and mom and I really was not in a good place but something told me to make the call it will not hurt just to ask a question so I decided to call, I was immediately transferred to a loan specialist name pasquale he was so patient and understanding with my issues,Kristina Holliman was great and Amazing I consider her a friend not just business
The numbers never match, and never accurate from beginning going back and forth with person who started my loans to the person following up with me had rescheduled 4 times for the next 3 weeks to close my documentation. Numbers were never accurate to what I was told constantly changed through out process, It was frustrating. I ended up paying more for closing cost. I finally close doc with notary. Susan and Barbara call Me to correct my doc, I told them it’s all done and sign. Bad serv
it was easy
They communicated well about the process and kept me up to date on the status.
There needed to be more communication about my loan progress. I started the process in May of 2020 and it just closed end of September. There were weeks that went by where I didn't hear from anyone and I had to reach out about the progress.
The whole process took too long, and there were some unexpected situations that we thought could have been handled differently, but I said it was great because we were able to close at the end despite all that transpired.
Easy process! I really didn't have to do anything and I appreciate how responsive Emmanuel Ongayo was when I had questions. Thankyou!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,691 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.