PENNYMAC

JEFFREY L. 

on Birdeye

5 years ago

Working first with Royal and then Ceista was great. They were very patient with me, answered all my questions and the time frame for the different stages of the refi process were all explained very well. Great experience with both of them. 

DEBORAH L. 

on Birdeye

5 years ago

Somebody cancelled my loan and I had to start over. 

Mark C. 

on Birdeye

5 years ago

The whole refinance process from the beginning to the end was very fast and easy. I literally submitted everything I needed for the refinance in less than 10 minutes time. Ms. Sharyl Freeby was also great. She even answered my questions about setting up automatic payments. The whole experience was fantastic!!! 

EDGAR Mcallister S. 

on Birdeye

5 years ago

Overall professional and a good feeling. I would highly recommend working with Yamila!!! 

Afua T. 

on Birdeye

5 years ago

Our closing was cancelled twice with no call or communication letting us know. We ended up paying more at closing due to the company not considering us the customer. 

ELDON Lewis J. 

on Birdeye

5 years ago

It was a very nice experience. 

ELLEN P. 

on Birdeye

5 years ago

Even though it took a while from start to finish, the people on my team were exceptional in the process. All my questions were answered promptly and completely. I would recommend PennyMac USA to anyone in the market for a mortgage or re-mortgage. 

JESSICA P. 

on Birdeye

5 years ago

With the rates so low right now, I know they are busy but we had a great experience and closed with no problems! 

Gregory K. 

on Birdeye

5 years ago

This was a simple refi. Minimum effort on both ends required and everything went as planned.