This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What made my experience great was the loan representative Brianna Koke. She is absolutely amazing. If I ever need to refinance with PennyMac I want her!!! She kept her word and called me every time she said she would. She was very patient and understanding. She is the absolute best!!!! PennyMac better keep her on the pay roll because she exemplifies what real customer service is!!!
I would it like better communication with the loan officer and it would it been nice to know right away when the first loan officer stopped working on our loan. Not making us wait and leave us out of it and not hear from you guys for couple weeks.
Fast, easy and with a very helpful and communicative team.
Deborah D.
Loan closed over 30days past the date it was expected to close, documents were requested several times even after they were already uploaded to the portal. Other documents were requested but were not able to upload them so we had to email them which caused a delay in reviewing. Our scheduled signing appointment was canceled without notifying us due to documents not being reviewed which were submitted prior to the deadline I was given.
Process took to long and it was difficult to get a hold of my loan processor, often had to wait a day or longer for response or I would have to reach out a second time. Process was messy Conditions of refi were not all met as of yet. I was told at start that I would get “money in my pocket” by being able to skip first pmt. I have yet to receive a statement with this skipped payment as I have paid August at new rate, and have statement with Sep pmt due too. Can’t get an answer on this as of yet
The team at PennyMac was great and made the refinance process effortless.
Communication. Although, our Loan Officer was always pleasant and professional in our dealings with her. It was very frustrating not to be able to reach her along the way as I have with all my other loans with local banks. Paperwork: Very time consuming to scan and send all the documents needed, including a 27 page trust. Final signing: 11:00a.m. appt. ended up being 11:00 p.m - Paperwork didn't get to title company until that afternoon even though appt. was scheduled and confirmed earlier.
Communication. I never was able to get hold of Mariely. Our closing was postponed twice and we weren't made aware each time. We had to call several times (10+) to get a hold of Mariely. I even left a voicemail for Mariely's boss and am yet to hear back. We should have been done closing our loan 2 weeks ago and until we got Mariely the process was smooth. Not sure what happened all of a sudden. We as customers were quick to respond but Mariely made false promises and never kept up to her word.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,692 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.