This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It’s great time work with you penny Mac company and there customers service they so loyalty and Explain clearly about our question .thank you PennyMac team
!
Aside from the subpar tech platform for the entire process it was done quickly and communicated very well. Both my loan rep and servicer did an excellent job. I only mention the online tools as it seems like PennyMac is using something that was developed a long time ago. Only advice I would give is to spend some $$ on updating your user interface.
Great service!
John Buchanan was very knowledgeable and very helpful. My closing happened in just over 2 weeks. So easy and so fast, I can't recommend highly enough.
Lack of communication, shifting cash to close numbers, and 2 closings rescheduled within 2 weeks is not the right way to do business. We finally closed but we still have no clue why our closing was rescheduled 2 times previously.
Been reaching out with questions since after signing the closing documents and have never heard back. Phone calls never went answered during the refinance. Not able to speak to anyone at all, only directed me to a voice mailbox. The service from Rachel was great, I'm just disappointed in how Pennymac as a company limits the communication. I still have unanswered questions that are time-sensitive and don't know if ill ever hear back.
Beginning of the process was fine but middle to end experience wasn’t great. Questions needed to be asked repeatedly because I was not getting a response or the answer was rushed and unclear. At times I felt there was a lack of professionalism in email communication. Happy with the loan itself but process could be improved.
I would highly recommend PennyMac, everything about the loan was communicated and done in a timely manner. Very great customer service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,371 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.