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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Smooth process from start to finish!
100% customer service received.
Patrick was very polite and patient with me as I asked numerous questions throughout the process. He was great to work with and made the process a breeze.
Beth did a good job communicating with me; however, when she had to take some leave to care for a family member, PennyMac dropped the ball. No one picked up the slack and I had no communication with PennyMac. I called several times only to get a voice machine and no call back and sent multiple emails with no response as well. When Beth returned from her emergency leave, she had to pick up the fumbled football and finally get me to close on 8/14/20 (when I was scheduled to close 8/10/20).
Tim Carter was very good.
Great experience!
Deon was kept me informed of what to expect and explained everything clearly.
I had a great experience. Very knowledgeable.
Very nice group of people to work with. The loan process was very efficient. Everything was explained to the smallest item. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,625 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.