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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Lack of human communication. I know you’re busy, but this Communication was marginal
It was difficult to reach someone to discuss my loan documents. I always received a voice message. Emails were answered several days later, and the questions I had were not answered. There was quite a bit of disorganization as I was asked to upload the same document three times.
Emmanuel was great.
It was very smooth.
Overall good and fast experience. Would recommend.
There were documents that were needed to get my file through underwriting that were not requested. I sent over what I thought was needed, even though they were not asked for, and sure enough they were needed. My refi was very stressful, which could have been avoided. It was also frustrating that I rarely was able to speak to anyone when I called. I always had to leave a voicemail, which sometimes led to days without a response. Towards the end I called daily to get an update.
Very friendly and answered my questions when I needed clarification
Due to COVID some document instructions were too basic and confusing. Having to leave a message and wait for a return call was concerning and frustrating. I had to submit my termite inspection 4 times. I would have appreciated more detailed instructions on messages regarding document need.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,694 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.