This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Raveena Taylor was my entire experience. She was an incredible representative of the PennyMac organization. Despite the title company not sending a notary on my proposed closing date, and then sending a notary at 9:00 pm on a Friday for the rescheduled closing date, Raveena reinstated my faith in PennyMac as an originator. After the first incident, Raveena immediately picked up the phone and discussed next steps. She is someone that PennyMac needs to keep.
Communications were quick and pleasant. Follow ups were consistent.
There were document requests duplicated. Also some requests came in different periods, and sounded like could have been requested all together. The communication with Michael was okay, although there were some questions asked that did not have clear answers.
All of my questions were answered promptly. Everything was explained clearly. The closing went off without a hitch. The follow up response was quick as well. A smooth process overall. Thank you!
Great experience
Overall, I had a great experience from start to finish!
process move quickly. I received email to keep me in the loop.
Great
My experience started off great with my initial loan estimate from Owen E. Owen was friendly and answered all my questions as he gathered information. I was given step-by-step instructions and the loan process was laid out at the beginning to help me set my own expectations. All expectations and timelines were met! I am very satisfied with my home mortgage refinance experience at PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,084 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.