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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The initial application process was great. There wasn’t much communication after the internal process began. I had to ask for revised documents multiple times. Our closer was 4 hours late at our house we signed docs at 10pm and we were scheduled for 6pm. Overall communication and promptness could have been a lot better.
Will Langhagen and Yester Gazdjian were both great! I received accurate information and prompt responses to my questions. I could not have asked for a better experience. The whole process down to the closing was handled very smoothly.
Throughout the whole process both Reid Wright and Kami Weber seemed to really take time to understand my needs and guide me in the right direction. The process took about 4 months but given the current environment with COVID-19 I am pleased that we were able to get it done. The process was pretty simple and I was communicated with each step of the way. Every time I called or email I always got a response usually the same day! I am happy.
G
I had my orginator quit.. and 2 of my loan processors quit the company during my loan process with no communication on the matter. I was lied to numerous times.. at the 1st closing appointment no one showed up.. second the document figures were wrong.. amd the 3 and final the person was late. The cash to close kept changing numerous times and so did the closing costs which I was told that would never change. No one that I worked with at PennyMac has any customer service skills. No empathy/accou
Great service!
Great experience. Thanks!
Adrianna Dolittle was very helpful and considerate during the loan closing process. She answered my questions. I would say that your team needs to be more available during the application process in responding to emails and call, however, Adrianna who I worked with last was very prompt. Thank you.
Kami was awesome and provided great customer service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.