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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was very smooth and easy to understand. Great work!
Patrick was very easy to work with and was available to answer my questions and wait on the phone to confirm the documents needed from me did in fact show up on the portal.
The loan process was easy to navigate and understand. If I had any questions I would call or email, Deion would get back to me right away every time. The rate PennyMac gave me was great! I would recommend them for all your home loan needs.
I was pleased with the communication process and quick response to emails and phone calls. Thank you for your professionalism and guidance when I had specific needs and questions.
The team did the best job they could given 2020 circumstances and were attentive to my questions needs and concerns.
Quicker process, but I understand the climate we're in currently so it was expected.
Overall the loan experience went well, except as we went to closing. The closing documents were different than what we expected and what we were told they would be. We were told that we would not need to bring any funds to the table. When we went to closing, we not only had funds to pay, but it was more than an earlier estimate. Nothing worse than getting surprised at closing. At the same time, the people we worked with were very friendly and professional. They addressed all our concerns.
The refinance experience was overall clear and simple. Thank you.
The website that is used to upload documents is not good. I couldn’t upload anything after the initial upload so I had to email items and they were not received then I had to email them multiple times. The process was not easy to get in touch with the team and or get a response.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,699 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.