PENNYMAC

JEREMY J. 

on Birdeye

5 years ago

I was really pleasantly surprised with how easy the process was! I chose to refi with Penny Max because I was hoping it would be simpler since they already held my mortgage, but it was faster and better than I hoped. From my loan officer (not sure if I know the right titles) Brandis, to George and the Mac team, they were super helpful, clear, and communicative, making it easier and closing way faster than I thought would happen! 

NICHOLAS M. 

on Birdeye

5 years ago

Great experience, already sending future clients to your company. 

BRADY P. 

on Birdeye

5 years ago

“Unpleasant experience” puts its lightly. The worst encounter of customer service I have ever experienced in my consumer lifetime is a bit closer to the truth. This isn’t just the final loan specialist either, it is wall to wall PennyMac. I don’t have enough characters to describe the the level of detail the professional incompetence I experienced, and the financial hardships endured on behalf of every PennyMac employee. 

Cheryl K. 

on Birdeye

5 years ago

Lori and Rob were both friendly, professional, and knowledgeable. The process was smooth and straightforward. 

ANDREW S. 

on Birdeye

5 years ago

PennyMac made the entire process simple and easy to complete. 

Katherine L. 

on Birdeye

5 years ago

Great and fast service. 

SHAWN J. 

on Birdeye

5 years ago

Only took six closings to get right. Felt like I was getting scammed when you are told to bring 3400 to closing two hours before closing when told it was going to be 300. Also payments four hundred higher than expected. Notary didn’t show up twice. Payments were too high 3 times and told to just sign and we will fix it later. 

Anthony S. 

on Birdeye

5 years ago

Good 

GRISELA L. 

on Birdeye

5 years ago

She was always there to help me. She made the refinancing always pleasant. Thank you for caring.