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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The loan officer was professional, courteous and very helpful, then his assistant Kristina entered the picture. She was positioned between me and the loan officer. She contacted me with outdated information, asking for documents and asking questions that had already been discussed and answered. Even after repeated requests by me that she not contact me or be involved with my loan, she continued to be involved adding frustration and unneeded stress to the loan process.
Great team at PennyMac
The consistent and professional communication from the PennyMac team was very appreciated. All members of the team were courteous and very patient with any questions I had while providing clear direct answers. I would definitely recommend PennyMac to my friends and family.
The staff were very knowledgeable and were extremely easy to work with. BEST experience I have ever had buying or refinancing a home.
Refinance process was simple and to the point. It was awesome that I didn't have to gather all those documents I needed during my initial loan process. Gathering documents can be very tedious at times.
Good experience
Every thing was done so perfect. Not alot of phone call. I would refer this lender as much as I can Thank you for making this such a Pleasant transaction.
The process was very pleasant very professional and fast loved it.
The process was very efficient.
PENNYMAC has a 4.5 star rating with 48,701 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.