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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was satisfied with working with Hermes, to be clear. He was helpful and responsive. However, there were many times throughout the process that the "infrastructure" of PennyMac of the closing process seemed to get in the way. Hermes would help as much as possible, and often did help bypass many obstacles. Certain things like requesting multiple times work verification became a hindrance that was a major inconvenience to us, as well as several missed appointments by the mobile notaries.
Jamie and Pia were very good from the start to finish of this process. Very professional and very nice. It was a very good experience.
The online application process was very quick. The phone communication with a PennyMac representative was very clear and thorough. He explained all aspects of the process and what to expect next...no surprises. We give the process a 5-star rating!
Overall experience great. The beginning was a bit difficult trying to reach someone. Once I did everything went very well.
Great service for refinancing.
Kelvey was very friendly and personable over the phone. Kelvey explained everything and made me feel comfortable with my home refinance.
More communication from Aida. She gave me incorrect information, lost documents that I had sent, requested the same documents more than once, would only communicate with me once per week (if that), and was not clear in her answers to my questions. Our loan officer, Carol Dion, was amazing and very helpful, however. I also wish that we had received notice that our original loan officer, Jeremy Brunson, was no longer there because suddenly we had no communication from anyone for weeks.
Loan process was completed in less than a month
Ashley was great to work with!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,701 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.