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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refi process went smoothly and stress free. Once again you folks have proven your professional touch to be without question. Thanks Ivonne.
The refinance of our loan and the closing process was great. From beginning to end, everything was smooth. I’d definitely recommend Penny Mac to family and friends.
Everything was great good communication job well done
We were very pleased with Andrew and Tate they both was very patient and kind. Every time I text or would call Andrew with a question I always received a return contact from him.The whole loan process with Pennymac was very easy and we would recommend this financial business to anyone who needs help.They will walk you through everything with kindness.
Some of the online default pieces could be clearer but your team was there to quickly clarify
Dominic was outstanding!! Very knowledgeable and helpful. Ms. Lopez did not seem to understand the situation for our home being sold and it took over a week for her to catch on. We clearly communicated to her the house situation and for the first three phone calls she did not have a clear understanding of the loan particulars. It was late into the process with Ms. Lopez that she finally caught up and that caused delays in closing.
Hi Penny Mac & Paulette Penny Mac Chain of command of Paulette Wiley loan processor - Paulette did a fabulous job with her restrictions of the world of Covid 19 and office work limited and be able to communicate with me weekly of Tuesday’s & Wednesday which was her best way . I am greatful Penny Mac has always done their best of put me in the highest level of customer service . I give Paulette a 100 percent of customer satisfaction from me she a wonderful person in all professional levels.
Cristobal Garcia was excellent in helping us get started.Lydia Johnson on the other hand was not helpful at all. She would call me multiple times thinking I was different accounts. Called us in a panic the day before closing about some random document that needed to be filed and then when we called to confirm it’s delivery she had no idea what I was talking about and she mixed up our account with another.
Liem was WONDERFUL!! I would rather have documents requested twice and make sure they are received than not at all. He clearly communicated often with us which was GREATLY appreciated! Joshua Leatherman started the process and was fabulous as well. We had been with another company to start refinance and with NO progress. This was an efficient, clear and concise, process which was the best I have ever experienced!! Thank you so much for Liem and Joshua. they were the BEST!! Give them a raise!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,060 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.