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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our experience with Norma was terrific. She is dedicated and a very hard worker for the customers
Expectations were not met. Which is actually understandable. But the lack of communication was the disappointing part.
My home loan specialist changed four times. The last person that was my home loan specialist was not very clear seem like she didn’t know what she was really talking about she gave me several different dates for things and none of them were accurate she said she email me documents that I never got and then she realize she never sent then we went rounds on that. She said she set up my closing date for a certain date that date came person never showed up my house to do closing paperwork.
It would have been better if the loan officer was upfront and truthful with me that there would be closing cost. In addition, lack of communication when I tried to call my loan officer and his team because there was a closing cost associated with my refinance. Called numerous times and left messages, emails, etc, were ignored until a week later. Totally unacceptable for a company to not get back with an urgent message. Will not recommend to my colleagues for any type of mortgage.
When requesting the loan it was not explained to me that we were paying to buy points and no other options were presented to us. Nicholas would call at odd times to secure the opportunity to leave a message. When we could answer, he reciting the same message and was quick to try to hang up not asking if we we had any questions when we did to which he seemed annoyed. We had to reach out to Billy ourselves for questions. He then stopped calling and would just send emails. Very unprofessional.
For some reason no one understood that when a woman gets married she changes her last name and that in my unique situation I also changed my middle name. I was told that I was wrong about MY own name. We had a closing that was canceled and no one told us, we had a closing where my name was right on some docs and not on others and this last one had my former name different on documents. One with middle initial A and some with G. We also suddenly needed a witness at our final closing.
Great team
My experience with PennyMac was great. Everything was explained thoroughly and the timeline for closing was faster than I originally expected.
She was professional, provided accurate information and exceptional customer service throughout the loan final process. She also had a wonder personality and was excellent to work with from the beginning to the end.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,701 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.