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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We refinanced our mortgage with PennyMac, Abdul Saleh & Nancy Olives made the process easy, quick, efficient & both of them were competent, knowledgeable, and professional. I would definitely recommend PennyMac! Thank you, Penny Mac!
100% customer service received.
Penny Mac made this refinancing process so easy for us!! They were very clear about our responsibilities, as well as theirs, and we closed weeks before expected With no hidden fees and a great interest rate. They were accommodating and everyone was caring and professional. We thank you!
Reduce time frame from application to closing more than 30 days. The closing day I received a call from three different agents everyone saying the are the one.
At closings I was told would be 28.34 had to borrow 657.00 shock they didn't tell me that all that I had paid in my house would be use in the closing,savings was 147 new payment showed less ,need to be clear at the beginning , they took august payment after I had closed had to talk customer service hope they got it right.
Unfortunately, PennyMac is just too large and corporatey and computerized and impossible to reach a live person. They do too many loans and there is no personal touch or paying attention to detail. Our loan was actually put on "temporary standby" because one of the MAC loan team thought we said we were not interested. What a nightmare this all was. It took 3 times for someone to actually show up at our home to sign our simple refinance, VA, with the same lender (PennyMac)!
Very efficient and knowledgeable loan specialists; A+ service, would recommend!
Very easy process from start to finish. Any questions were readily answered
Jasmine and Rick were outstanding throughout the refi/IRRL process. Notary was a bit delayed but that was due to weather limiting bandwidth. Excellent team dynamic, timely, to-the-point combined with simple easy to follow tasks with multiple access points to facilitate requested documents and data. Best regards, Vernon Witcher, veteran and homeowner
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,768 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.