This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Yester was always there to answer any questions and it was very easy to contact her.
The long periods of being on hold to talk to someone and then it be someone different every time and starting the begining steps all over and over
.
The level of communication and the clearness of that communication was overall great. The only complaint was a small lapse in responses and some unexpected delays in closing. It was only a minor issue and easily overcome by the return to speedy and accurate communication to close the process.
Great experience
Everything went well until the day we were to close. Two different notaries contacted me. Before the end of the day both told me that closing had been canceled and Nicole told me we had to reschedule for 2 days later. We weren't happy with all of the confusion. Finally one notary called, said she had paperwork but was told to cancel on the way, she came, we signed and it was accepted. I couldn't get ahold of anyone from Pennymac that day. No replies to email or voicemail after talking to Nicole
Any questions I had were answered within a timely manner. Kyle was very pleasant and friendly.
n
The closing was a disaster. The mobile notary asked us if if we had witnesses, mortgage amount was more than payoff figure, closing costs were a lot with no explanation on anything. We placed calls to our representative who tried to find out the answers and was unable to reach our mortgage broker. The notary had to call his contacts to find out about witnesses, we called a friend in the business to help us, and no one was available to explain the legalese as we read through each page. Nightmare
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.