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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very seamless experience. Best home refinance I ever did.
Great experience! My first time refinancing and the communication was there.
I am still dealing with the fallout of them not providing timely and accurate information. Such as them telling me after I made my July payment to not make that payment as it is not in the payoff for the refinance, that and I still have told me where that money went. They also would not look into the lower rates which are now .5% lower and were .25% lower when I asked them to review my rate and they told me I had the best rate (reviewing the data now out and available they lied to me).
Great service!!!
Very streamlined service!
My Loan Officer Max made sure the whole process went smoothly. He would update me every week. Any questions I had he answered them very quickly. It was a pleasure working with him.
It took about 4 times to get my closing documents accurate. You have a complete breakdown of communication on your end, and the process to get it all fixed took a very very long time. Additionally, some of the communication i got (secured e-mails) were a little aggressive.
Communication needs to be prompt and accurate. I provided everything within 24 hours, and if I couldn't, had multiple surgeries during process I let loan process know. I constantly had to badger loan officer, escalated case and Nancy Milla was great to work with. But she was given wrong paperwork for wire transfer. Had to cancel transfer from going to Citibank and setup a new transer to Synovus Bank. Ultimately, the VP - Mr. Vitaly had to get involved. I understand the volume of loans. Bad 👎
Ricardo Arreola Loan Officer ( NMLS # 1913978) Is a complete joke. The worst ever. I've been a loan officer for over 12 years and this guy is a moron. Totally selfish and non responsive. If I didn't already have a penny mac loan I would've left for my refi. Fire him!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,223 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.