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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If it weren't for Hilda, I probably would have let this refinance go. PennyMac made the mistake of overlooking the documents and not seeing the payoff quote to my home equity line. This delayed my loan closing by almost 2 months! I went passed my lock date because this document was overlooked. After every request for a payoff quote, PennyMac did not follow up with me whether or not they received it. I even had to reschedule closing dates on the day of my initial closing.
Good work
Only hiccup I seen was the closing department did not send the closing documents to the title company. That delayed the process by a week. The closing department also didn't communicate that back to Belinda.
Thank you Brittany. Your attitude was very pleasant and helpful.
Process was way longer than originally promised. Confusion over appraisal, closing docs and money back from escrow.
Great and attentive service all the way throughout the process.
PennyMac home loans was great. Everything is as easy and the staff are extremely friendly! Would definitely recommend.
Thank you for making this process so effortless and easy. Have a great day.
Great service and clear communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.