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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brianna deserves a raise.
The entire experience was great from start to finish. My.refi was extremely easy, the team provided clear communication, my transaction went off wothout a hitch and I couldn't be happier woth the result!
It was an easy process. not much down time. Nancy and her colleges were very professional
Just one word "AMAZING:
I closed on 8/31. I was told my account would be funded on 8/5. I called today 8/11 to find out where my money is and was told that it was funded and now I have to go out of my way to call another company who I do not know to find out where my money is. I know I wrote the routing and account info correctly because I copied my checking. I feel like it is not my job to be calling another company. Everything was great until this, but this is a huge Nono and very unprofessional and important.
My refi was spectacularly easy. The pennymac team are true professionals.
My refinance experience was the best! Jason Staples was extremely responsive. I felt like I was his only client. He was friendly, thorough and professional. I would readily recommend PennyMac (and Jason) to anyone refinancing or shopping for a mortgage.
Aida would not return our calls on multiple occasions and we had to reach out to her supervisor, Kim, who stopped returning our calls. We had 3 different appointment to close that had to be canceled. We could never get an answer as to why the paper work was not sent to the title company or not correct when it was sent. If we wanted updates we had to contact her because she was not contacting us. I felt like she didn't want to take the time to deal with us.
Rachel was great! Kept us in the loop and was responsive to all our questions. Great customer experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.