This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Max Mitchell was our processor and liaison from the MAC Team and he was always courteous, professional, and responsive. He made the process very easy and simple. Thank you!
Very happy with my overall experience.
The people at Penny Mac were always nice, helpful and friendly.
Everything was done professionally, on time, and throughout the process, the team was very responsive. Well done.
If the person the loan process was assigned to contacted me once in 6 weeks that would have been an improvement. They had the wrong number and was leaving messages on that wrong number. They never emailed or checked the other number. Also I asked for more information and they said they would get into contact with the person who could give me the information and they would contact me. Which never happened. Also the closing costs were double what was orginally discussed.
Any communication at all would have been great. The process was not smooth and my rate lock expired with zero communication. I was told management would have to look at extending it. To make this worse I was a Penny Mac customer prior to refinancing. The only person to help was the VP of the customer service, she was very nice but it should never have needed her involvement. My loan was supposed to close on the 21st. My closing was cancelled and no one told me! AWFUL!!!
Timely, efficient, and accurate.
Great rates and great communication.
Blen saved the day many time. Thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.