PENNYMAC

Michael S. 

on Birdeye

5 years ago

Thank you and your team for all of your help with the refinancing of our home. Everything was excellent service from beginning to end. 

DUSTIN B. 

on Birdeye

5 years ago

Had a refinance fall through, so I ended up checking here and found an even better rate with a much smoother process. The refinance was extremely quick 

DEBRA E. 

on Birdeye

5 years ago

Very good experience for a refinance. 

Colin S. 

on Birdeye

5 years ago

Problems: My first closing appointment had incorrect information (residing in the home vs. investment property) in my closing documents. Also, I was notified of the modest cash-to-close amount via an auto document delivery where the cash-to-close was not prominent. Being an IRRRL there often are no closing costs. I appeared to first closing unprepared to pay closing costs. Solution: Ensure closing documents are correct. Notify the customer of cash-to-close very clearly and at least twice. 

Michael K. 

on Birdeye

5 years ago

Five stars! 

Leticia N. 

on Birdeye

5 years ago

My VA streamline experience was great! Other than my initial call, listening to updates on my loan processing, and signing with a notary at my home, I did nothing. It was easy and simple, and I saved a TON of money! I would do it again!!! 

MONIQUE D. 

on Birdeye

5 years ago

Easy smooth process. 

DAVID W. 

on Birdeye

5 years ago

I had to schedule my Mobil notary visit 5 times over the course of a 5 weeks and it is not Deion’s fault, but the company that was used. This turned my great experience with Deion into a sub par experience with this notary company who was supposed to bring the documents to my home for a signature. Deion was awesome. The notary company ruined the experience. Props to PennyMac but let’s go with quality partners who may not be the cheapest but can guarantee appointments. 5 rescheduling is unsat 

JODY F. 

on Birdeye

5 years ago

Initial “sales” rep was either fired or quit after starting process. Disclosure paperwork was initially inaccurate causing a further delay in paperwork. Very hard to get up to date communication regarding process. Had to submit same documents multiple times. I was asked questions that should have been asked up front a week before closing. We did NOT close on time. Funding was delayed on the day of closing causing a gap in when I could receive keys. The Notary was very nice however inexperienced.