PENNYMAC

Stacy B. 

on Birdeye

5 years ago

March more communication. 

BUNMI S. 

on Birdeye

5 years ago

The closing should have been done sooner. It took more than 3 months to close a loan that should have been done within a month. 

Michele E. 

on Birdeye

5 years ago

I was informed that when my case was assigned to Beth, she would contact me. When I received her initial email, I had questions on what was requested and emailed her back and tried to call. I was not connected to her and the person I spoke with told me that they left a message for her to call me. this happened twice and no call back. She did start calling my husband's line but he wasn't available. I needed to be the one contacted. Frustrating. 

Dakota K. 

on Birdeye

5 years ago

Better communication 

Henry B. 

on Birdeye

5 years ago

To start out with the re-fi loan process we worked with Tristan Summers. He was very knowledgeable and was very helpful during the initial process. He introduced us to Carlton Blood who took over our loan. Carlton, as part of MyMacTeam, was with us for the remainder of the process. He kept us informed during all of the steps in the process and sent a congratulatory email when the loan was funded. The entire process went very smooth even though it took longer than expected due to the virus . 

Nathan F. 

on Birdeye

5 years ago

Great company to work with! 

ALEJANDRO S. 

on Birdeye

5 years ago

everything was easy and fast 

SHIRLEY S. 

on Birdeye

5 years ago

Knowledgeable, efficient and courteous. Closed sooner than expected. Requested person that closed loan to wear mask, she did in addition to wearing gloves. On time very personable. 

KAREN F. 

on Birdeye

5 years ago

The PennyMac team was very easy to work with. Although it took longer than I expected, I was very happy with the overall experience.