PENNYMAC

Ruben R. 

on Birdeye

5 years ago

Everyone kept me posted along the process. 

Blanca C. 

on Birdeye

5 years ago

Everyone I encountered was very nice and helpful. But, it always took more than one attempt to get a response. Taking into consideration the unusually high volume of customers requesting assistance during these unprecedented times, I believe everyone tried to manage the best they could. 

Sheila M. 

on Birdeye

5 years ago

I was quite shocked & annoyed when I met with the notary to sign the final papers & my brother-in-law, who I had requested NOT be on the title, was listed as a "co-borrower" & had to sign as many papers as I did. I had emailed with Agnes Lamon on 6/11/20 that I only wanted myself & my sister on the title as it has been in the past, NOT her husband, yet the exact opposite happened at the signing. The notary saw how annoyed we were & said the title information can be changed later. 

JEFFREY M. 

on Birdeye

5 years ago

Eric was very responsive and answered all my questions. The overall process was very smooth and painless. 

JESENIA A. 

on Birdeye

5 years ago

Very easy, well communicated process. 

SANDRA G. 

on Birdeye

5 years ago

Nicole and Abdul (Loan Officer): Professional, knowledgeable and considerate. An asset to your organization. 

ANGEL R. 

on Birdeye

5 years ago

everything was great, but it took too long 

STERLING L. 

on Birdeye

5 years ago

Better communication regarding status updates, notices of closing date change and information regarding closing date requirements (ie. Payment type, legal documents needed, etc.) 

MATHESON W. 

on Birdeye

5 years ago

Kelly was great throughout our entire process of refinancing. She communicated regularly and always was pleasant to talk to. She always had time for my questions and knew all the answers. Thank you PennyMac!