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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is my second refinance with PennyMac - thru the entire process I was kept informed of every step. The rates provided were great, servicing of all my mortgage needs and communication has always been exceptional. I highly recommend PennyMac if you want a competitive rate and great customer service. In the past 10 years of being a customer they have kept my mortgage and done a great job!
1. Communication was horrible, I have not heard from my loan officer since I gave him all my information. I had 2 issues at closing and I am still waiting to hear from someone at PennyMac although I have called numerous times. 2. The refinance process took 90 days...never in 20 years of home ownership has it taken 90 days to refinance a mortgage. On top of the time frame, the communication regarding this was non-existent.
Ricardo Arreola Loan Officer ( NMLS # 1913978) Is a complete joke. The worst ever. I've been a loan officer for over 12 years and this guy is a moron. Totally selfish and non responsive. If I didn't already have a penny mac loan I would've left for my refi. Fire him!
Our closing went well!
It was very easy to complete on line
went fairly smoothly
Please do not post my survey on your website. Thank you.
Communication. We were told that we would get weekly calls, did not happen. We were told on thing at application verses loan processor that was not accurate. Found loan processor lacking in customer service skills and information. Will provide more specifically if requested
It took 3 tries to close. The first 2 failed because PMac failed to send req'd docs. PMac did not tell us either time of failure. After 2nd time spent 1 hour on phone with very nice customer service rep who sent email to Rachel Harris and supervisor asking for explanation. None sent. Week after closing was called by PMac Debt collection asking for payment when had been told by Rachel Harris not to make July payment. Asked Harris for confirmation and got no response. Lack of response #1 fail
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.