PENNYMAC

Aaron S. 

on Birdeye

5 years ago

Very happy with PennyMac loan services! 

Dominic M. 

on Birdeye

5 years ago

Quick, efficient, and clear are three words to describe my Refi process. Thanks for the smooth and streamline process! 

AMY A. 

on Birdeye

5 years ago

Great customer service, very quick and so easy. 

Carmen S. 

on Birdeye

5 years ago

It would have made it better, if you have one loan officer take care of the overall process. I loved working with Morgan. Then she announce that Jamie would be a good person to work with. So I thought, well as long as is just James, then is fine. Then he announces, that the loan will go on to the overwriters!! That was bad! When the loan process was not moving the way, it should have been, i asked for a Supervisor, someone by the name Robert called me. That supervisor was horrible!! 

Ruben R. 

on Birdeye

5 years ago

Everyone kept me posted along the process. 

MICHAEL P. 

on Birdeye

5 years ago

My refinance team were awesome very informative and keep me up-to-date throughout the whole process Rich gave me peace of mind and my closing was earlier than my forecasted date that was awesome. Thank you very much to my PennyMac team 

Blanca C. 

on Birdeye

5 years ago

Everyone I encountered was very nice and helpful. But, it always took more than one attempt to get a response. Taking into consideration the unusually high volume of customers requesting assistance during these unprecedented times, I believe everyone tried to manage the best they could. 

JEFFREY M. 

on Birdeye

5 years ago

Eric was very responsive and answered all my questions. The overall process was very smooth and painless. 

MATHESON W. 

on Birdeye

5 years ago

Kelly was great throughout our entire process of refinancing. She communicated regularly and always was pleasant to talk to. She always had time for my questions and knew all the answers. Thank you PennyMac!