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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan officer was really great with telling step by step what would happen!
I had to wait over six weeks to hear back from my Loan Officer. In fairness, he did have to deal with a death in the family so he was unavailable for a period of time. However, I believe you could either give people like Ivonne Cordero the ability to answer simple loan questions on rate info or have a back up for Loan Officers that are not available. I placed my first call on May 27th and final heard back from the Loan Officer on July 2nd! NOT GOOD SERVICE!!!
Rosario did an absolutely good job. Thank you!!!
When I bought my Condo 2+ years ago, I didn't have to chase down copies of Insurance from my HOA, etc. Everything was pretty much done for me. I used a local Mortgage guy here in Woodbury, MN. so maybe that is why. It seemed I had to do more work & follow up from my end when I think PennyMac could have done some of this, as my current Mortgage was with you guys & you handle my escrow. I wonder if maybe I should've used Rocket Mortgage if I had to do so much work...
we were very pleased
very friendly people, always there to answer my questions; a pretty streamlined process; great rates and excellent terms.
I started applying for this refi in February. Granted my wife died in March and we had to restart the process. Loan did not close until July and only after repeated delays, requests for the same documents multiple times, long delays in communication, calls and emails from me unreturned, and when answered, the answers were vague, argumentative and unhelpful. This is the worst mortgage experience I’ve ever had.
Pleasant experience!
I do not wish to post anything
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.