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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan pricing and documents review was smooth and professional. However the closing was not handled efficiently. On the day of closing Kami Weber answered my call 5 times placed me on speaker and continued on a different conversation, while I kept trying to get her attention. Last time she did that she even said to herself that I could wait and I placed my call on hold. Quite unprofessional. However I’m considering the work done to bring the loan to a close. Therefore giving a just ok rating.
From start to close the whole process was made very easy and everyone I worked with was pleasant and helpful.
Penny Mac has been so easy to work with! Starting with Gary and moving to Icenia! Thank you!
Our loan manager, Glenn, was very nice! Unfortunately, it took 4 months to complete our refinance due to COVID, house construction, and family emergencies on the loan processor's part. I was most frustrated by the miscommunication between the third party Boston organization used by PennyMac to work out the appraisal and scheduling the notary- not sure what happened there. I was disappointed that the whole process took this long, but I am very grateful that it is over now! Thankyou.
Clinton was very polite and handled business very professionally. He was courteous and very well mannered. My issue throughout the whole process was that nobody replied to any of my emails asking questions during the refi process nor after complete, not ONCE! I emailed several times following up and asking questions and not one response, ever. Also did not receive one confirmation for anything that I submitted. Very poor service overall for the fees I was charged. Not satisfied.
I've purchased multiple properties, so I've gone through this whole process many times. The purchase of our new home through PennyMac was by far the easiest and smoothest transaction to date. The team knew what they were doing and they did it well, and timely. I was thoroughly impressed. Would most certainly recommend PennyMac to anybody.
Sandra was friendly and Knowledgeable. Had a delay in closing and Sandra rushed it through to get it done on time.
The process was smooth and stress free!! Thank you for the awesome customer service!!
Great service! Made refinancing very simple and quick. Online application and calculators made applying easy and informative.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.