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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was made simple and was explained thoroughly.
I was very impressed with both Anthony the loan officer and Norma the processor. All I had to do is ask and she would either sent me an email or call me. It was a very easy process and pleasant. Mortgages/Refi's are usually stressul and somewhat complicated, but not with PennyMac Loan Services. Thank you for making it easy and not stressful I will be mentioning PennyMac to friends.
Drew was fantastic. Unfortunately, he was brought in only after literally months of frustration and lack of communication from the prior representative (Robert Winkler). I answered as many of these questions as I could specific to Drew very positively, but on the Overall questions and the Likely to Recommend, I simply couldn't rate highly and I feel badly because this should not reflect on Drew. I'm grateful he was finally assigned to our loan.
Drew's interaction with me was superior. He was prompt, efficient, accurate, professional and accomodating. He made the entire process seamless and kept me informed. Thank you Drew!
My refinancing process was fast and smooth. Definitely would recommend to friends and family
The Pennymac staff is very professional and always keeps you informed of every step and encourages and answers all questions pertaining to the entire loan process. Thanks Pennymac!
I was dealing with too many people. Three or more people were contacting me about the same things or things that were discussed was not properly spoke to with the other people on the team. I started the process almost 2 plus months ago. I prefer a phone call or text over email. Again, nothing was bad, just felt like a hassle. Then someone told me I had to bring money to the closing after it was said I was getting money back.....miscommunications. I’m glad it’s over and I’m glad it all worked 👍
The only thing I did not feel was communicated was that I should not have paid my last previous payment on the previous loan but that may have been my misunderstanding or I missed it. Did not change anything about the great service and processes.
We were very pleased with how smoothly the refinance process went. After the initial application which we did over the phone, we were updated periodically as to the stage of the loan and the closing which was much quicker than expected. The closing was done at our house which made it even more convenient. It was a good decision.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.