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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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ERIC D.'s profile image
ERIC D. 
4 years ago

Thank you 

CHRISTIAN M.'s profile image
CHRISTIAN M. 
4 years ago

The refinance process with Penny Mac was a breeze. We had a lot of very helpful people who assisted us, answered our questions and updated us weekly with the progress. The timeline was as discussed and we couldnt be happier with the service that we received. We hope to able to work with Penny Mac with future purchases or refinance. Thank you very much. 

Daniel B.'s profile image
Daniel B. 
4 years ago

Anna and Kyle were both very helpful. I got a great rate, and closed without issue on a short timeline. I'm a happy customer! 

JUAN H.'s profile image
JUAN H. 
4 years ago

My final monthly payment ended up being a bit more than what I was told and received a check for escrow funds and that was also less than what I was told. 

HERO B.'s profile image
HERO B. 
4 years ago

Communication before the approval was not all that great 

ROBERT R.'s profile image
ROBERT R. 
4 years ago

Do better with everything  

Andrew G.'s profile image
Andrew G. 
4 years ago

Tracy and Jacob were great to work with. 

DANIELLE H.'s profile image
DANIELLE H. 
4 years ago

Tracy was extremely helpful, especially through my error in not having a current ID when the notary showed up. The process didn't move particularly quickly, but I know that's due to the current rate environment rather than anyone's work. I would absolutely use PennyMac again. 

Jose A.'s profile image
Jose A. 
4 years ago

I have purchased and refinanced homes many times. PennyMac is by far the worst experience when it comes to home loans. The customer service is non existent. When you call a manager, there is no one available to address your concerns or even to return your call. I had to tell my processing specialist what he needed to do. I felt like he had no knowledge or experience of the loan process or customer service. Please review our calls and emails. So unprofessional and unbelievable. Glad it's over. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.