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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had really hard time get in touch with my processor when needed. And even though she says she’ll call me back or give me an update she never calls back. I was notified 5 days before My closing day that there’s an issue and loan may not be approved! I called her or email her several times a day to make sure they have the doc. they need! No one tells me when they still need things from me! Even it’s 4 days before closing! My Closing doc were only ready the morning of closing day!
Good communication, able to get my questions answered quickly
Nicely done!
Fazia did great! However, there is a glitch in the system with sending out automated emails saying that items are needed when in fact they are not because I already submitted them. The extra amount of these emails became overwhelming and Fazia was the only one who communicated with me letting me know that everything was in and to just ignore emails unless I heard from her.
There were a number of times emails went unanswered and it was difficult to get someone on the phone. But everyone was extremely pleasant and helpful once you reached them.
My husband and I had a great experience with PennyMac. Everything was communicated well and the process did not take long. Thank you for your service!
Great service!
Everyone i talked to were great to communicate with! they were very clear on all explanations and were very willing to help if i had questions. the only problem was it took a very long time to get my final documents to close. i reached out for several weeks for some type of communication of where i am at on the closing before I was contacted back. Even though this happened your employees and PennyMac in my opinion are very good to work with!
Very unorganized. Closing process was nessed up multiple times, dates wrong, paperwork wong, cancellations, etc. Communication was bad. It would take days to get a call returned.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,808 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.