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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I refinanced my home loan during a global pandemic. That statement alone would be enough to make a person believe that the process must have been difficult, but only the contrary was true. Everyone I spoke with from the PennyMac team had my information up-to-date which made the process that much easier. I never felt like my information was mishandled. I felt reassured and supported every time either Michael Thompson or Jordan Smith called or emailed me. The process was easy. Thank you PennyMac.
My husband and I had a great experience with PennyMac. Everything was communicated well and the process did not take long. Thank you for your service!
Thank you
I give PennyMac a five star rating especially during this time of a pendemic. They answered all my questions and needs promptly. It was a stress free process. All of the people, I talked to on the phone were courteous, professional, and friendly. If I buy another house, I'll use PennyMac again.
Everyone i talked to were great to communicate with! they were very clear on all explanations and were very willing to help if i had questions. the only problem was it took a very long time to get my final documents to close. i reached out for several weeks for some type of communication of where i am at on the closing before I was contacted back. Even though this happened your employees and PennyMac in my opinion are very good to work with!
Very unorganized. Closing process was nessed up multiple times, dates wrong, paperwork wong, cancellations, etc. Communication was bad. It would take days to get a call returned.
Great service fast turnaround time was done a month earlier than originally suggested. Love that service.
Easy, straightforward process
Better communication towards the end of the process. Waited for days with no response after multiple emails and phone calls. Closing was 3 weeks late.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.