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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I chose to refinance with PennyMac because of the depth of the information provided. They gave me a number of options and were very good about answering questions. I had a great customer service experience!
Drew was very helpful and friendly. He was easy to reach when we had questions.
I would first like to say that this is my first time refinancing my home. I was pleaseantly surprised at the ease of the process. Everything was over the phone or computer. The initial Q & A was a little lengthy. But after that It was just weekly updates over the phone until the signing and notarizing. The total time took a little longer with the pandemic and other things. But all things considered i believe this was a fairly painless process. I would ask all veterans to use this program.
The entire process of the loan was smooth and effortless for us from application to closing. Timothy Carter contacted me weekly to update me on the status of the loan. The closing went exactly as expected and we are once again very pleased with Penny Mac.
Zachary was great and always calling to give me updates. Also helped helped resolve scheduling issues that arose with the document signing.
It was a clear and fairly easy process
The PennyMac team for refinancing is the most professional and efficient team I have ever worked with. The refinance was completed efficiently and quickly.
When closing one of my loans the original document showed no closing cost. I was surprise to see a $1600 closing cost when meeting with the notary. Lucky I am able to afford the closing cost without any notice. But, this is unacceptable to put your customer in such a position.
all went very smoth an could not be more satisfied with Drew.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,223 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.